At AQUA FRESH, customer satisfaction is important to us. Since seafood is a perishable product, we follow a limited refund policy.

Cancellation Policy:
Orders can be cancelled only before order processing or dispatch.

No Return Policy:
Due to the perishable nature of seafood products, returns are not accepted once the order has been delivered.

Refund Eligibility:
Refund or replacement may be provided only in the following situations:

• Wrong product delivered
• Damaged or spoiled product received
• Missing items in the order

Issue Reporting:
Customers must report the issue within 2 hours of delivery with proper photo/video proof.

Refund Process:
Approved refunds will be processed to the original payment method within 5–7 business days.

AQUA FRESH reserves the right to reject refund requests if claims are found invalid or reported after the allowed time period.